“TWfive” is a trading name of White-Allison Ltd, registered company in England and Wales number 7475002 and registered address, 67 Wingate Square, London, SW40AF, United Kingdom.
Business and individual clients who agree to purchase services from TWfive are referred to below as “the client” or “clients”.
The TWfive company registered and trading address, 67 Wingate Square, London, SW40AF, United Kingdom is referred to below as “TWfive London”.
The term “office services”, refers to the services offered to the client by TWfive and as described below.
By making payment for, or accepting the provision of office services by TWfive, the client agrees to be bound by the terms of this agreement.
This Agreement shall be governed by and construed in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the ordinary courts of England & Wales for such purposes.
All services are provided on a monthly rolling basis commencing on the client start date at TWfive London and, unless cancelled by the client (see Termination below), are renewed each calendar month thereafter on the same date.
For the duration of their tenure at TWfive London, the client shall be entitled to:
Access TWfive London premises and use / consume the office services 24 hours per day, for the duration of their tenure at TWfive, including public holidays.
i. The client agrees to use / consume the office services solely for business purposes and not to extend or sub-lease such services to any other party, or for personal use.
ii. Clients are supported by the TWfive Office Manager Monday to Friday, usually between 09:30 to 17:30. No office manager service is usually provided at weekends or on public holidays.
Occupy and store items at their specifically allocated desk(s) for the duration of their services at TWfive. i. Additional storage is available for an extra charge.
Unlimited use of meeting room facilities (and contained equipment) at TWfive London, subject to availability and a discretionary fair usage policy, which may be subject to change at any time. Unlimited use of TWfive networking and communications services for members, such as cable internet, wireless internet or scan-to-email facilities, subject to availability. Unlimited use of printing, scanning and fax facilities at TWfive London, subject to a discretionary fair usage policy, which may be subject to change at any time. Unlimited consumption of refreshments at TWfive London, subject to a discretionary fair usage policy, which may be subject to change at any time. The client is provided with a telephone handset, which they may use to access Voice Over IP (VOIP) services using a provider of their choosing, by entering their personal login information to be stored within the telephone handset software. i. TWfive can provide limited advice regarding potential telephone service providers.
2 hours free visitor parking in the secure car park underground at Wingate Square, London, SW4 0AN, subject to availability.
i. Additional parking is available directly from TWfive for an extra charge.
In addition to the above entitlements,
The client is entitled to display TWfive London as their own registered business address / trading presence, on the client’s business literature or digital media. For example, the client is entitled to display, “[Clients Business Name], 67 Wingate Square, London, SW40AF”.
The client is entitled to register the TWfive London address as their registered business address with Companies House in England and Wales.
The client may direct mail (letters, parcels and packages) to TWfive London via the Royal Mail or other reputable couriers, to be stored for later collection or forwarding (depending on the level of service purchased).
Unless forwarded to an agreed address by TWfive, the client’s mail shall be stored securely until delivery in person or collection, and is insured against theft or damage up to a maximum of £25,000, subject to a £100 insurance excess fee, which the client agrees to pay in the event of a claim concerning their mail items.
The client is welcome to collect mail stored by TWfive between 09:30 and 17:30 Monday to Friday, excluding public holidays or between 25th of December and 3rd January each year. Other collection times may be available at the discretionary agreement of TWfive.
The client may use a maximum of three company or brand names when directing their mail to TWfive London for storage or forwarding. The client may request additional services, which shall incur additional costs, including:
Mail forwarding to an agreed postal address worldwide, excluding post boxes or military addresses.
Scanning and e-mailing (to an agreed e-mail address) of mail received.
Additional company or brand names (above those three described above).
The client agrees not to remove any object which does not specifically belong to them from TWfive London premises.
The client may not enter private TWfive areas without prior authorisation, which may be granted solely at the discretion of TWfive management and in writing.
The client agrees not to engage other TWfive clients, members or visitors to purchase or use their own services directly, unless specifically invited to do so by that client or by TWfive management, in order to protect the privacy of our members.
TWfive will take action against clients sending unsolicited marketing communications to other members, and instead provides a free area for members to advertise their services at reception as an alternative.
TWfive shall not be liable for delays or loss encountered as a result of inaccuracies in the information provided by the client.
TWfive shall not be liable to the client for loss of profits or contracts, loss of goodwill, loss of data, third party claims, acquisition of replacement goods or items or other special, indirect or consequential loss whether arising from negligence, breach of contract or howsoever.
Services and service entitlements are not transferrable by the client to any other party or organisation and have no cash value.
TWfive is unable to accept parcels which are deemed by us to be too large or heavy for reasonable storage or forwarding. We reserve the right to define what is acceptable or not. Clients are requested to contact us in advance with any specific queries regarding large or heavy items.
The client is not entitled to install furniture or specific electrical equipment such as high-powered fans, coolers, air conditioning units, kitchen appliances, lights above 40 watts or erect screens or barriers without the specific prior authorisation in writing of TWfive management.
TWfive reserves the right to request removal of specific items should they represent a risk to or interference with the safety or comfort of other members, including noisy items, items which may pose a risk to fire and evacuation routes, or high-powered electrical items that may pose a risk to the TWfive London electrical network.
TWfive shall not be liable to the client for any disruption to the provision of network or communications services, or any consequential loss, loss of earning or profit that may result from such an occurrence. Network and communications services are provided strictly subject to availability.
In extreme cases, and solely at the discretion of TWfive management, TWfive may agree to refund client costs for alternative network or communications infrastructure services, although this must always be approved before purchase and in writing.
TWfive shall not be liable to the client for loss of or disruption to VOIP telephone services provided by 3rd party service providers, or consequential loss as a result of such failures, which are always entirely beyond its control. TWfive provides only working telephone hardware, and in rare event of hardware failure shall seek to replace the hardware within 24 hours.
TWfive shall not be held liable for any parking contraventions or fines incurred by its clients or visitors, including within the car park underground at Wingate Square.
The client agrees to familiarise themselves and their visitors with fire safety equipment and policies, emergency evacuation routes from the building, plus the location of the first aid equipment in the event of an emergency. TWfive provides safety advice to all members on their start date and have staff with recent first-aid qualifications.
The client agrees to pay a refundable £10 deposit for the use of their access card to the premises at TWfive London, which shall be returned upon successful return of the access card.
The client agrees to use their access card solely for their own purposes and in accordance with the terms of this document, and not to sell, transfer or copy the access card.
TWfive reserves the right to suspend or revoke access to TWfive London at its discretion.
The client is responsible to ensure that the correct billing details, forwarding address and contact information is provided to TWfive with regards to the services offered.
It is the client’s responsibility to inform their applicable contacts / parties of any change to the TWfive London address, in the event that it may change (see below).
The client shall be responsible for managing information published on their business literature and digital media to reflect the correct address of TWfive London and where applicable, TWfive branding.
The client agrees to implement any reasonable changes requested directly by TWfive, such as those relating to misrepresented, misspelled or misleading information published by the client and such that it may have or risk adverse effects to TWfive.
The client agrees to remove such information from its websites, advertising and stationery, promotional material, business cards, business literature, email, social networking sites or other electronic methods within 30 days of any termination of service at TWfive. Clients who fail to do so shall incur a monthly penalty fee of £100 for each month or part thereof of unauthorised usage of the TWfive London address or branding, subject to the terms specified below in “Fees & Payments”.
The client agrees to treat all TWfive employees and representatives, plus all TWfive members (other clients) with respect and dignity at all times. Any client found to be acting in an inappropriate manner towards TWfive employees or members including, without limitation, aggressive behavior, using foul language, intimidation and harassment, shall have their service cancelled with immediate effect and shall forfeit their entitlement to the refund of any remaining account balances or funds held by TWfive.
The client agrees to treat all shared office equipment provided by TWfive such as televisions, furniture and kitchen appliances, with care and respect so as to allow those items to remain operational to other members. Clients are responsible for maintaining the security of personal items and belongings within TWfive London premises. TWfive cannot be held responsible for any loss of such items or any further loss or inconvenience caused as a result. In some cases, TWfive may agree to an insurance claim on behalf of its clients, but this is purely at the discretion of TWfive management. The client agrees to pay all fees promptly and strictly within the terms specified below in “Fees & Payments”. Clients or associates of clients suspected or found to be engaging in any criminal activities within TWfive premises at any time shall have their service cancelled with immediate effect and shall forfeit their entitlement to the refund of any remaining account balances or funds held by TWfive. TWfive reserves the right to report any suspected criminal activity to the police for further investigation.
The client agrees to accept and be liable to pay a monthly rolling-contract invoice for the use of the office services at TWfive London, for each calendar month or part thereof.
Invoices are issued on a fixed date each calendar month, commencing on the client start date at TWfive London and issued each calendar month thereafter on the same date, and e-mailed to the client.
As we require advance payment for our services, our invoice payment terms are always within 7 days of the invoice issue date and the client is kindly requested to complete payment within this period.
Invoices are subject to VAT (for applicable services) for all clients, including foreign-registered businesses. The client assumes any responsibility for claiming back VAT expenditure if applicable under HMRC legislation, but TWfive offers no representation, warranties or guidance in so doing.
TWfive’s preferred method of payment is by direct debit, to be setup and collected on the invoice due date if not before. Other payment methods are available, but shall be subject to an administration fee (see invoice for details).
The provision of services (and as such any service entitlements for the client) may be suspended if payment for the current period has not been received and cleared within 14 days.
TWfive reserves the right to reject incoming mail items for the client to the carrier in the event that the client has not settled their invoice for office services.
TWfive reserves the right to charge interest on any late payments at the fixed rate of 8% per annum; accruing on a day-by-day basis between the date that the invoice falls due for payment (7 days after issue) and the date that any subsequent demand for payment is made by TWfive until all outstanding balances are cleared. The client agrees to remain liable for payment of interest calculated under the terms of this agreement, even in the event that normal service fee payments have been satisfied by a later date.
TWfive will treat all personal data collected about our clients in a secure and confidential manner and in strict accordance with the Data Protection Act 1998. TWfive shall never sell or make available information about our clients to any third party without prior consent from the client.
Visual security camera footage is recorded within the premises at all times and may be used retrospectively to support investigations into any suspected breach of the terms stated within this document or supplied to the police on request in the event on any criminal investigation.
The client agrees to accepting recordings within TWfive London in this way, on the strict understanding that they shall be used only for the above-mentioned purposes and never intrusively or in any way which may breach the privacy of our clients and visitors.
Personal zones, such as toilets, changing rooms or under desks are never subject to monitoring or recording.
TWfive may, from time to time; contact its clients with information and services offered by TWfive that we think may be of interest. You agree that we can contact you by letter, email, or telephone. If you do not wish to receive such correspondence, please notify us in writing.
TWfive is insured by Barclays Insurance for public liability insurance and our clients, authorised visitors to TWfive London, and client’s equipment stored within TWfive London premises (subject to insurance company exclusions or excess charges) are insured to a limited sum for at least the following occurrences:
For further details regarding our insurance policy, please contact office@TWfive.com
TWfive shall not be held liable to its clients or visitors for any personal injury or loss caused by the misuse or dangerous / careless use of office furniture or equipment, electrical equipment, kitchen appliances or sharp objects.
TWfive shall maintain all such equipment and objects in a safely usable state and where appropriate, offer safety warnings to clients or visitors highlighting risk or danger. Clients agree to seek assistance from TWfive staff members if unsure of how to operate or use equipment safely.
TWfive shall not be liable to its clients for any disruption to or cancellation in the provision of services resulting from any event beyond its control including, without limitation, breakdown of systems or network access, fire, explosion, accidents, acts of God or extreme weather. In the event of such an occurrence, TWfive shall always endeavour to provide alternative services to the client and will always consult clients to attempt to agree an appropriate resolution.
Any breach or suspected breach of the terms and conditions of services stated within this document may result in immediate termination of the services at the discretion of TWfive and the cancellation of all associated service entitlements for the client, including in some cases the forfeit of any remaining account balances or funds held by TWfive.
The client may cancel their service at any time, giving one calendar months’ notice in writing. Unexpired service fees are non-refundable and shall not be the subject of any claim or counter-claim by the client, although TWfive agrees to return any postal deposit funds that it may hold.
Clients in their first month of service at TWfive, may cancel at the end of that month without further notice or penalty.